Profit through Process

Many people minimize the importance of process, using such slogans as “Product over Process. But process is essential to the creation of the product, customer retention, customer satisfaction and is also fundamental tool allowing a large number of people in many departments, to work together on a collaborative project ensuring that 'Time, Cost & Quality' targets are met. It is also the mechanism by which users can trust that others are complying with the same quality rules and efficiencies and that management are playing fair, especially in an industry where the rules of engagement are harsh and demanding. It ensures that the rules do not suddenly change, nor are they different for a privileged few. Poor process or no process ultimately harms the product and has a seriously negative effect on all of the company’s vital resources.

Following through with company process creates a transparent and less eventful day than pursuing a quick solution to everything. Accommodating transparency allows any interested party to review all of the relevant evidence and reduces confusion by enabling anyone to independently verify whether the ultimate decision was reasonable by quality and safety standards. Reducing confusion enables management and staff to focus on important tasks instead of having to spend time justifying their actions and those of others for whom they are responsible.

An ‘Estimate’ is an approximate calculation of a value or a cost.

Our innovative programme of ‘Profit through Process’ has been developed to assist accident repairers in ensuring their estimating staff, follow a robust and precise procedure in compiling an accurate Repair Specification.

A ‘Repair Specification’ is an explicit set of requirements that must be met by a task, a material &/or a component.

Ask yourself these three questions:

Do you want to regain control of your business
Do you want to work smarter with effective information
Do you want to improve the return from your investment
Do you want to add justified tangible value to your bottom line
Do you want to gain an advantage through improved performance

If you answered yes to one or more of these questions, we can help.

Profit through Process

Your people must have proven competence and be duly qualified in their specific discipline. The processes of the business should be defined in a company standard to ensure that those people have a direct responsibility and a robust procedure by which to administer that responsibility.

Profit through Process is about performance, performance of the individual as part of the team. It has been developed to ensure that each estimator has a robust procedure by which to administer his responsibility as detailed in the company standard, and to ensure that he does so consistently, safely and reliably-every time.

James Clifford MIMI














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